Effective date: 15 July 2026 · Last updated: 28 July 2026
These Terms & Conditions ("Terms") govern your use of Travelligent (travelligent.com), an AI-powered travel commerce platform, launched on 15 July 2026. By creating an account, searching, or booking through Travelligent, you agree to these Terms.
Travelligent lets you search and book hotel accommodation sourced from platform-direct inventory, vendor partners, and third-party supplier APIs. Availability and pricing are shown at the time of search and are not guaranteed until a booking is confirmed.
A self-service booking is confirmed only after payment succeeds. Card payments are processed securely by Stripe; Travelligent does not receive or store your full card details. Some bookings made on your behalf by a Travelligent call-centre agent or vendor partner may instead be invoiced, with payment collected separately before the booking is finalised.
Confirmed bookings can be modified from your account (Manage Booking → Modify Booking). If a change reduces the total price, the difference is refunded instantly as Travelligent store credit. If a change increases the total price beyond any available store credit, you will be asked to complete an additional secure payment through Stripe before the change takes effect; your original booking remains unaffected unless and until that payment succeeds.
Confirmed bookings can be cancelled from your account. Where a cancellation is eligible for a refund, the amount is credited to your Travelligent account as store credit, redeemable against a future booking. Some rate plans display a free-cancellation deadline at the time of booking — please review the details shown on your booking confirmation for any date- or rate-specific conditions.
Once confirmed, a booking voucher with a scannable QR code is issued and emailed to you. Please present this voucher (printed or on your phone) at check-in. It is your responsibility to check that the guest names, dates, and property details on the voucher are correct and to contact us promptly if anything needs correcting.
You are responsible for keeping your account credentials secure and for all activity under your account. Customer accounts are created via Google or Microsoft sign-in; other Travelligent users (staff, vendors) sign in with a username and password issued to them, with multi-factor authentication available.
Some listings are sourced from vendor partners or third-party supplier APIs. While Travelligent takes reasonable steps to present accurate information, hotel descriptions, photographs, and specific conditions ultimately remain the responsibility of the supplying hotel, vendor, or supplier.
You agree not to misuse the Platform — including attempting to access accounts that are not yours, interfering with the Platform's operation, or using automated means to scrape or extract content. See our Copyright Notice for restrictions on copying or cloning the Platform's design and user interface.
Travelligent facilitates bookings between you and the relevant hotel, vendor, or supplier and is not itself the accommodation provider. To the fullest extent permitted by law, Travelligent is not liable for the acts, omissions, or conditions of any third-party hotel, vendor, or supplier.
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Platform after a change constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to support@travelligent.com.